PillPal Support & Contact
Last updated: 15 November 2025
Welcome to the official support hub for PillPal, the senior-friendly medication tracking app from Simple Addition Ltd. Start with the quick resources below or contact our team for personalized help.
Official Resources
• Website: https://www.simpleaddition.co.uk/pillpal
• Support Center: https://www.simpleaddition.co.uk/pillpalsupport
• Privacy Policy: https://www.simpleaddition.co.uk/pillpalprivacy
• Email: pillpal@simpleaddition.co.uk
Quick Answers
Topic | Summary
Emergency Use | PillPal is a tracking aid only. For emergencies, call your local emergency number immediately.
Supported Devices | Compatible with iPhone models running iOS 17.0 or later. iPad support is planned for a future release. |
Data Storage | All data stays on your device using SwiftData. No accounts, cloud sync, or ads.
Pricing | One-time App Store purchase. No subscriptions or hidden fees.
Backups | PillPal data is included automatically in encrypted iCloud/iTunes backups alongside your other apps.
Troubleshooting Checklist
1. App won’t launch – Restart your iPhone. If it still fails, delete and reinstall PillPal; data returns when you restore from a recent device backup.
2. Camera or photo access denied – Go to Settings > Privacy & Security > Camera/Photos and enable PillPal.
3. Low storage warning won’t clear – Open the medication, tap “Restock,” update the remaining quantity; alerts clear once above the threshold.
4. Dose history missing after deletion – History is always preserved. Use the History tab filter and select “All medications.”
5. App crashes after photo capture – Confirm Photos access is granted. If crashes persist, email us the steps you took plus a screenshot if possible.
Contacting Us
• Email: pillpal@simpleaddition.co.uk
• Response time: Most messages receive a reply within two UK business days (Mon–Fri, 09:00–17:00 GMT).
• Please include: PillPal app version, iOS version, device model, and clear steps to reproduce the issue. Remove sensitive medical details whenever possible.
Feature Requests & Feedback
We welcome ideas from caregivers, seniors, and clinicians. Email us with the subject “Feature Request” and include:
• The problem you’re trying to solve
• Screens affected (e.g., Take Dose, History, Restock)
• Any urgency (regulatory, caregiver requirement, etc.)
Data Requests
• Exporting your data: Use the built-in CSV export in the History view. Files stay on-device until you share them.
• Deleting support records: Email us with the subject “Support Data Deletion.” We remove prior conversations within 30 days unless legally required to retain them.
Accessibility Help
PillPal supports Dynamic Type, VoiceOver, and high-contrast themes. If you encounter accessibility barriers, email us with the subject “Accessibility Feedback” so we can prioritize fixes.
Simple Addition Ltd
272 Bath Street
Glasgow G2 4JR
United Kingdom
PillPal is not a medical service and does not send emergency alerts. Always consult your healthcare provider for treatment decisions.